Which payment options can I use?
We accept all major credit cards such as VISA, Mastercard, AMEX and Paypal.
When will my order be shipped?
Please allow up to 3-5 business days after you have placed your order and verified the payment to process and ship your order.
How long will it take for my order to arrive?
On average, it takes 10-20 business days for your order to arrive.
I need to cancel or change my order. How can I do that?
Please contact us immediately if you need to change or cancel your order. 24 hours after your order has been processed, we are unable to make any changes or cancellations.
My order status shows "not processed". What does this mean?
"Not processed" means that your order has been successfully received. Once your order has been processed and shipped, you will receive a tracking number and the status will change to "Shipping".
How do I return a product?
If you are not satisfied with your purchase and would like a refund, please send us an email within 30 days of receiving your order. Please include your order number and the reason for the refund. You will receive all necessary information by email.
What happens if the products are defective, incorrect or broken?
Please contact us within 7 days if your received order is defective, incorrect or broken. To ensure a smooth refund, please provide us with your order number, photos of the broken product and all relevant information about the product you received. We will do our best to resolve everything as quickly as possible.
How long does a refund take?
Refunds can take up to 5 business days. You will receive a confirmation email once your refund has been processed.
All refunds will be refunded to the original payment method. If you have paid by credit or debit card, we will transfer the refund amount to your account within 5-7 business days of receipt of the refund. If you have paid by Paypal, we will refund the amount to your Paypal account.